Complaints Handling
Complaints Handling Policy
Kwenzi Pty Ltd is committed to providing high-quality professional services.
If you are dissatisfied with our service, we encourage you to raise your concerns so they can be addressed promptly and fairly.
How to make a complaint
Complaints may be made in writing or verbally by contacting:
Nicola Woodward
Director
Kwenzi Pty Ltd
All complaints will be acknowledged within 5 business days and investigated objectively.
Our process
We will:
- Review the complaint independently where practicable
- Provide a written response within 20 business days
- Advise you of the outcome and any actions taken
If you are not satisfied
If you are not satisfied with our response, you may refer the matter to our nominated external dispute resolution provider:
Australian Disputes Centre
www.australiandisputescentre.com.au
You may also raise the matter with Royal Institution of Chartered Surveyors if the complaint relates to professional conduct.